How Did We Improve Our Registration?

At ServiceChannel, one of our goals is not only to have a robust software solution that works for many types of users, but to create a solid software with multiple functions and features – and also be user friendly. It’s a daunting task to create the functions that our industry requires. A lot of what we develop is obtained from talking to contractors as well as retail, restaurant, convenience, and hospitality entities.

In this day and age, we need our software to be secure as well. We have protocols that need to be adhered to, there’s SSAE 16 (Statement on Standards for Attestation Engagements), the audit that companies go through providing software as a service. SSAE 16 is a stable release that meets all security requirements. Trying to do all that while offering a product that is user friendly is the top priority for us. We’re continuously monitoring our users’ experience and seeking feedback in our effort to continue improving.

Some feedback that we had received was about the ease of new user registration. Our team has been working on redesigning the process to make it simple for new users. Our goal is to have a registration process that is simple and progressive; guiding the user step-by-step through the process. We also want to limit the amount of information that is initially asked for, while still gathering enough to have a viewable profile. The goal is to get enough of the contractor’s information in there to make them searchable and visible for our clients.

That’s ultimately our goal – to work diligently to get these contractors more work by getting them in front of our clients. Our clients are always looking for qualified contractors and contractors are always looking for good customers. We are their meeting place.

What information do they provide?

Basic company information:

  • Company name
  • Location
  • Phone number
  • Email address
  • Contact name

Business basics:

  • Years in Business
  • Specialty
  • Trades (ie: plumbing, electrical, plumbing and electrical)
  • Areas you Service

There are three categories: Company information, Business basics, and Trades & locations. That information is enough to give them a searchable profile, anything beyond that just enhances their profile and makes them more visible on Fixxbook

Contractors are busy. They’re working out in the field solving problems; they don’t sit behind a computer all day long. Taking time to fill out a registration is sapping away from their billable hours. If a contractor starts the registration process but then abandons it, we understand that and will follow up with them.

The other challenge that we face is that contractors are at different technological levels. Some are really tech savvy and others are not. We help the technologically challenged (No judgments!) so they can at least start the process.

Another reason we reworked the registration process was to support contractors from countries besides the US and Canada.

With Fixxbook’s commitment to technological self-improvement, our clients and our contractors can be assured that by casting their lot with us they are poised to stay on top of trends in the repair business connecting good contractors with good customers.

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