At ServiceChannel, one of our goals is not only to have a robust software solution that works for many types of users, but to create a solid software with multiple functions and features – and also be user friendly. It’s a daunting task to create the functions that our industry requires. A lot of what we develop is obtained from talking to contractors as well as retail, restaurant, convenience, and hospitality entities.
In this day and age, we need our software to be secure as well. We have protocols that need to be adhered to, there’s SSAE 16 (Statement on Standards for Attestation Engagements), the audit that companies go through providing software as a service. SSAE 16 is a stable release that meets all security requirements. Trying to do all that while offering a product that is user friendly is the top priority for us. We’re continuously monitoring our users’ experience and seeking feedback in our effort to continue improving. Read more.