At ServiceChannel, one of our goals is not only to have a robust software solution that works for many types of users, but to create a solid software with multiple functions and features – and also be user friendly. It’s a daunting task to create the functions that our industry requires. A lot of what we develop is obtained from talking to contractors as well as retail, restaurant, convenience, and hospitality entities.
In this day and age, we need our software to be secure as well. We have protocols that need to be adhered to, there’s SSAE 16 (Statement on Standards for Attestation Engagements), the audit that companies go through providing software as a service. SSAE 16 is a stable release that meets all security requirements. Trying to do all that while offering a product that is user friendly is the top priority for us. We’re continuously monitoring our users’ experience and seeking feedback in our effort to continue improving. Read more.
A few of our international clients, and some of our U.S. based clients who were doing business globally, have come to us over the last couple years and said, “We love your software. We love how it’s working in U.S. and Canada. We want to put it in our stores in Europe.” That’s what initially drove us to become an international company. It is because of these clients that our software is now in 24 countries. In some countries we had to convert the dashboard and the interface into the local language. It’s been challenging, but it’s up and running in 24 countries. Read more.
A few months ago, Fixxbook released “Profile Scores” for all Contractor profiles on Fixxbook. This score appearing in a tiny green box calculates the completion of every profile. This score is used by Facility Managers searching for contractors on Fixxbook as a kind of measuring stick to see how engaged a contractor is with the platform. Read more.
We here at Fixxbook are proud to announce our newest addition to the Fixxbook user’s tool-belt. Our new Agreement Management tool brings a new level of organization to Fixxbook. “My Agreements” will allow Facilities Managers and Contractors to stay on top of all of their contracts, agreements and terms & conditions using automated alerts. Be sure to set up your alerts today to ensure that these important documents never lapse, keeping your Fixxbook experience going smoothly. Read more.
By David Kottke of Fox Service Company
Do you get a mildew-type odor when your HVAC system first starts up? If you do, here is why:
From information gathered over many years, most professionals agree “Dirty Sock Syndrome” is caused by a bacteria that collects and grows on the indoor coils of heat pumps and air conditioners.
Complaints normally surface when heat pumps go into defrost or when systems are run in heating for a brief time then switched back into cooling. The bacteria or odor collects and grows on the coil during this heating time and is released all at once when the indoor coil gets cool and damp. Heat pump owners notice the odor when the system goes into defrost, usually when the outdoor temperature dips below 40 degrees. Read more.
By Eric Schechter
The Dwyer Group, a franchisor made up of 7 individual contracting brands, is now using Fixxbook Private Network service. This means that all of their individual company owners will have a profile on Fixxbook; and all will roll up into the main network called Dwyer Services. Read more.